Complaints desk City of Ghent

During the term of lease, unexpected problems may arise: violation of the privacy, complaints about quality or safety, additional costs, your deposit is not refunded …
The housing department mediates in case of conflict between the tenant and the landlord and tries to reconcile both parties.
You have problems regarding your student flat, before, during or after the term of lease and you cannot solve the problems yourself with your landlord? Contact at first the housing department of your educational institution.
Where do you find the housing department of your educational institution?

You have doubts or problems with regard to the quality and safety of your student flat?
Immediately contact:

Tommy Heleu
Complaints desk Student Housing (‘Meldpunt Studentenhuisvesting’)
Housing Department (‘Dienst Wonen’) – City of Ghent – Woodrow Wilsonplein 1 (room 124)
B-9000 Ghent
+32 9 266 76 26
kot@gent.be

Information:

Housing Department (‘Dienst Wonen’)
Woodrow Wilsonplein 1
9000 Ghent
Tel.: 09 266 76 40 housing information and advice
Tel.: 09 266 76 44 subsidies or financial contributions
Fax: 09 266 76 56
E-mail: wonen@gent.be

Opening hours: from Monday until Friday from 8 A.M. until 1 P.M.; on Wednesday also from 2 P.M. until 6 P.M.
Hilde Reynvoet, director

Authorized:

Tom Balthazar
Schepen van Milieu, Stadsontwikkeling en Wonen
Stadhuis Botermarkt 1
9000 Gent
Tel.: 09 266 50 30
Fax :09 266 50 49
E-mail: schepen.balthazar@gent.be